Purchases made through lavie316kids.com are valid for exchange, refund or store credit within thirty (30) days from the delivery date.
*All returned items for exchange must be in good condition, unwashed, unsoiled, odorless and with all tags intact.
*Gift Card purchases and discounted ‘Final Sale’ merchandise are ineligible for refund or exchange
LOCAL RETURNS & EXCHANGES
IN-STORE
Items can be returned for exchange in-store at our Gulf City, La Romain, San Fernando location ‘La Vie 3:16’.
Please contact our Customer Service Officer at 868-653-6836 to request and schedule a return or email us at lavie316ll@gmail.com
Returned items MUST be accompanied with your printed online receipt. If you do not have a printed receipt the name on the order should be provided along with ID to verify the purchase.
If the item is not available for exchange, a credit note will be issued.
BY MAIL
LOCAL & INTERNATIONAL RETURNS
Customers are responsible for their return mailing and return shipping costs.
Please include the original packaging with your return. Print your order invoice and include in your package.
Ensure your items are securely packaged to prevent any damage in transit.
Address your package to:
Customer Service Officer,
La Vie 3:16
Shop 1, The Children’s Village
Gulf City Mall, Gulf City Ave.
La Romain
Trinidad
Please contact our Customer Service Officer to request a refund or email us at lavie316ll@gmail.com
- Refunds are issued only after the item is returned in-store or by mail.
- Refunds for online purchases returned will be issued in the original form of payment or store credit within one (1) week. Please allow 1-2 billing cycles for the credit to appear on your statement.
- If you purchased using a gift card or store credit, a refund will be issued in the same form. The refund amount will include only the amount paid by you after any discount or reward was applied to the returned item(s).
SHIPPING REFUND
Shipping and handling costs are non-refundable.
INTERNATIONAL EXCHANGES
We are unable to offer an exchange on returned items. A refund will be forthcoming upon receipt of returned items in good condition, that is, unwashed, unsoiled, odorless and with all tags intact.
If you require a different size or color of an item, a new order must be sent.
For a status update on your Exchange or Refund, please contact us at lavie316ll@gmail.com
Our Refund and Return Policy applies to all purchases applied through lavie316kids.com
